Return & General Policy Damaged Merchandise upon arrival: All our shipments are insured so it is important if it arrives damaged you contact us and UPS immediately. We & UPS require all the original packaging to process a claim. Be assured we will reship new products as soon as the damaged ones are returned. Product is not what I expected: We will credit the cost of the purchase minus the shipping charges within the first 30 days after shipping. All extra large or signature series vanes are subject to a 20% restock fee. After 30 days there will be a 20% restocking fee. All shipping costs will be billed to the purchaser. All returns must be authorized: All returns must be authorized: Call 1-800-968-6006 for authorization. Any items returned without Authorization & RMA # will be assessed a 35% restocking fee. No return will be accepted after 60 days Return policy exceptions: All items shipped motor freight are non returnable under any circumstances. Cupolas with base size of 28" or greater are non returnable. All custom cupolas of any size are non returnable. Motor Freight: Motor freight charges are an approximation only. The estimated cost will be billed at time of order. Once the item is shipped, any additional charges will be billed. Special Orders: All custom orders are not returnable.